Because our workshop team works quickly to get your new jewellery to you, we can’t always guarantee we can catch or amend an order once it has been placed.However email us at hello@millygrace.co.uk before our 3pm cutoff and we will always do our very

Because our workshop team works quickly to get your new jewellery to you, we can&#x2019;t always guarantee we can catch or amend an order once it has been placed. However email us at&#xA0;<a href="mailto:hello@millygrace.co.uk" style="text-decoration: none;">hello@millygrace.co.uk</a>&#xA0;before our 3pm cutoff and we will always do our very best to help &#x2753;&#xA0;Got a question or need a hand?We are always happy to help! Reach out directly to us at&#xA0;hello@millygrace.co.uk&#xA0;&#x1F90D;

Can I edit or cancel my engraving text after placing an order?

Not at all! ✨. We know how exciting it is waiting for a piece made just for you, so we engrave your jewellery in-house right alongside our standard delivery times. ❓ Got a question or need a hand?. We are always happy to help! Reach out directly to u

Not at all! &#x2728;We know how exciting it is waiting for a piece made just for you, so we engrave your jewellery in-house right alongside our<a href="https://millygracehelp.gorgias.help/en-US/what-shipping-do-you-offer-6856169">&#xA0;standard delivery times</a>.&#xA0;<a href="https://millygracehelp.gorgias.help/en-US/what-shipping-do-you-offer-6856169" style="text-decoration: none;"> </a>&#x2753;&#xA0;Got a question or need a hand?We are always happy to help! Reach out directly to us at&#xA0;hello@millygrace.co.uk&#xA0;&#x1F90D;

Does engraving add extra processing time to my order?

Yes, absolutely! ✨. We want you to wear and love your personalised jewellery every single day without having to take it off. Adding custom engraving to your jewellery does not void your protection, your piece remains fully covered by our Lifetime Col

Yes, absolutely! &#x2728;We want you to wear and love your personalised jewellery every single day without having to take it off. Adding custom engraving to your jewellery does not void your protection, your piece remains fully covered by our Lifetime Colour Guarantee and 1-Year Manufacturing Warranty. &#x2753;&#xA0;Got a question or need a hand?We are always happy to help! Reach out directly to us at&#xA0;hello@millygrace.co.uk&#xA0;&#x1F90D;

Is an engraved piece still covered by the Lifetime Colour Guarantee?

Contact Us

Milly Grace

Engraving

How do I make a return?

When will I get my refund?

Are there any items that cannot be returned?

What should I do if my return tracking says it has arrived, but I haven't heard from you?

Returns

What shipping do you offer?

How do I track my order?

Do you offer next day delivery?

Do you ship worldwide?

My order was marked delivered but it’s not here

What are the International Duties and Taxes?

Delivery

Can I add a personalised gift note to my order?

Can I ship the gift directly to the recipient?

What is your return policy for gifts?

Do you offer digital Gift Vouchers?

Gifting

What is the Lifetime Colour Guarantee?

What happens if the item I need to replace under warranty is out of stock?

Does the warranty apply if I bought my piece secondhand or from a third party?

Warranty

How do I amend/cancel my order?

My order arrived, but an item is missing or incorrect.

My order arrived, but an item is damaged

I have only received one earring

What payment methods do you accept?

Will I receive an order confirmation?

Order Support

Is your jewellery hypoallergenic?

Is your jewellery 100% waterproof?

How do I clean my jewellery?

Does your jewellery contain nickel?

How do I work out my jewellery size?

My favourite design is out of stock! When will you restock?

Product FAQs

How do I exchange an item?

How much does it cost to do an exchange?

I want to exchange an item, but the new size or style I want is currently out of stock.

Exchanges